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FAQ - EasyFax
General
How can I get EasyFax to automatically receive faxes?
How do I create a cover page?
How do I design cover sheets in Cover Page Editor?
Installation questions
I've got the demo version of EasyFax installed. Do I need to uninstall this before installing the one I bought?
There is no "TotalFax printer driver" on my computer like it says in the manual. What should I do?
Problems and solutions
EasyFax keeps giving me the following error message "bad response from modem error." What should I do?
The program generates an error message that says unable to open file C:\Program Files\CommSoft\EasyFax\Grupper.dbf. Along with other error messages such as cannot open program on a closed data set.
System requirements
What are the system requirements of EasyFax?
Will EasyFax work with my ISDN or DSL modem?
General
How can I get EasyFax to automatically receive faxes?
You will need to go to Settings then click on Fax. When that opens, click on the Incoming Fax tab and select automatic answer. After this is done you will need to initialize the modem so that it occupying your line. You do this by clicking on the big red button that is at the top left hand side of your EasyFax program. (the big red button will turn into a little red button).
How do I create a cover page?
Open your EasyFax program. Down at the bottom of your screen you will see where it says Cover Page and to the right of it you should see a button that says New/Edit. Click on that button and it should take you to the Cover Sheet Editor. From there click on File then New to create a new cover page. If you want to edit an existing cover page select it in the box before pressing the New/Edit button.
How do I design cover sheets in Cover Page Editor?
This will hopefully explain things a little better for those who are having problems with using the Cover Page Editor.
The Cover Page Creator uses object fields to create the cover sheets. The object fields are represented by 8 boxes surrounding the field. (one on each corner and one in center of the Top, Bottom, and Both Sides of the field.)

There are 5 different types of fields you can insert into your cover pages, which are represented by icons on the right side of the top tool bar. These fields are:
  • Box/Line: This button is used to place lines or boxes on the cover sheet. If you look at the general cover sheet that comes with the program you will notice the boxes.

  • Text: This button is used to place a field on your cover sheet, in which you can place whatever text writing you want. You enter the text in the text box that appears in the new tool bar when you specify or select a text field. You can change the font and other properties of the text with the toolbar.

  • Figure: This button is used to insert different shapes into your cover sheet. You can change the shapes and their properties in the tool bar that appears when you specify or select a figure.

  • Picture: This button is used to insert a picture or logo that you have created in a paint program. You can change the picture by specifying a new file. You do this by clicking on field and then clicking on the open folder icon in the tool bar.

  • Input/edit: This button is used to insert an input fields. You can select from: message, from fax, from name, to fax, to name. These fields are automatically filled in by Total Fax from your address book information that you entered. The message field is filled in with whatever you typed in the box under your send list box on the fax page.

You can create new fields by clicking on the icon for the type of field you want, located on the tool bar at the top, and then clicking on the cover page where you want to place the field. You then specify what you want to appear in that field.

You can modify or change the field by simply clicking on the field. This should bring up the little boxes around the field and the properties for that field. You can change the size of the field by simply clicking on the boxes around the field and dragging them to the size you want. You can also move the field by clicking on the center of the field and dragging it to the place on the cover sheet where you want it.
Installation questions
I've got the demo version of EasyFax installed. Do I need to uninstall this before installing the one I bought?
Yes you do. But take a backup before you do, so that you won't lose any recipients and/or faxes that you have in your demo version!
There is no "TotalFax printer driver" on my computer like it says in the manual. What should I do?
Follow these instructions:
  1. Click on Start.

  2. Move your mouse up to Settings.

  3. Click on Printers.

  4. Double click on the Add Printer icon.

  5. (The Add Printer wizard opens) - Click on next

  6. (The next window that opens gives you a choice of Local Printer or Network Printer) - Click on Local Printer then click on next.

  7. (Another window will appear in the "Add Printer wizard." It will have two windows that say manufacturer and another that says Printers. You should see a button below the Printers section that says have disk) - Click on the have disk button.

  8. (A window will come up that says install from disk.) - where it says "copy manufacturers files from:" click on the drop down box and select C:\-Then click on the Browse button.

  9. (An Open window will appear) - Double click on C:\, then double click on Program Files, After wich double click on CommSoft, Now double click on EasyFax. When this is done you should see efaxprn.inf appear in the top left hand corner of the window. Now click Ok.

  10. (The install from disk window will open) - Click on Ok.

  11. (The add printer wizard is open and should have EasyFax fax in it) - Click on Next.

  12. (The next window that opens will ask you wich port you want to put the Printer on.) - Select the same com port as your modem is on then click Next.

  13. (Then next window will ask if you want windows to use this printer as your default printer.) - select no, then click on Next.

  14. (The next add printer wizard window that opens will ask if you would like to print a test page.) - select no, then click on Finish.


IF YOU SUCCESSFULLY ADDED THE PRINT DRIVER PLEASE
DISREGARD THE REST OF THIS HELP PAGE!

(NOTE: You can skip the unidrv.hlp or the totalfax.drv if your computer can not find these files.)

(While copying filesit will ask you to insert either a windows 95 or 98 CD ROM) - Insert the windows CD, Then click on Browse.
(The next window that opens will be an "Open" window Click on the drives drop down box and select your CD drive "usually the D:"
If you have windows 98 double click on win 98 then double click on setup.
-If you have windows 95 double click on win 95
-The proper files will appear under the file name then click Ok.

 
17. (The copying files window should reappear)

-Click on Ok.

 
18- (Your Printers window will come up and the TotalFax Fax will appear as another installed printer)
19-(Close your printers window by clicking the X at the top right hand side of your window
Problems and solutions
EasyFax keeps giving me the following error message "bad response from modem error." What should I do?
If your dialing long distance numbers make sure that you place a 1 in front of the area code. You may also need to put a 1 in front of the number for CommSoft's registration process. Several modems including: HSP Micromodems, US Robotics, and Conexant need to have the Settings and then on Modem and change the connect using box to "direct to com?" (which ever com port your modem is on.) You will also need to change your printer properties on the EasyFax printer to print to that Com port as well.
The program generates an error message that says unable to open file C:\Program Files\CommSoft\EasyFax\Grupper.dbf. Along with other error messages such as cannot open program on a closed data set.
Basically, you have opened EasyFax too many times into memory and you need to close all instances of the program. When you minimize EasyFax it places an icon down in the tool bar next to the time. If you see this icon you need to click on this icon in order to reopen EasyFax. If you do not see this icon down in the tool bar then EasyFax is not running, and you can open it using your desktop or the windows start menu.
System requirements
What are the system requirements of EasyFax?
EasyFax works with Windows NT4, Windows 2000, Windows XP and Windows 95/98/ME.

EasyFax requires about 10MB hard disk space.

A fax modem is required for sending and receiving faxes. Either an external or internal modem can be used. ISDN or DSL modem usually don't have fax capabilities, and thus won't work with EasyFax.
Will EasyFax work with my ISDN or DSL modem?
No, probably not. EasyFax requires modem with fax capabilities, and most ISDN/DSL modems don't have that.
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